Challenging Events, and our affiliates are strongly committed
to upholding the Data Protection principles of good practice. This
information we gather during your visit to our sites, why we gather
your information, what we use your personal information for, when
we might disclose your personal information and how you can manage
your personal information.
Please be advised that the practices described in this Privacy
Policy apply only to information we gather on our Website or during
your communications with us.
2. Your Acceptance
By visiting our websites, you accept and consent to the
reserve the right to modify or amend the terms of our Privacy
Policy from time to time without notice. You should periodically
before making a race booking. Your continued use of our websites
following the posting of changes to these terms will mean you
accept those changes.
not see your concerns addressed here, or wish to make changes to
any personal information that you have submitted to us, please
contact us by email at email@example.com.
4. Information we may collect
Except as disclosed below, we do not sell, barter, give away,
or license your personal information
(a) Personal Information
Use of certain features of our sites, like signing up to
receive a newsletter, or entering one of our races, requires that
you provide certain personally identifiable information, such as
your name, email address (for pre and post-race information and
future offers), telephone numbers (for SMS text results and
emergency situations), address (for postage of race packs), date of
birth (for age-group category results), emergency medical details
and gender (for results category purposes). We also may collect and
store your personal information that we receive from other sources
e.g. the information that you submit to form pay on entering, our
event registration software.
(b) Anonymous Information
Even if you do not request a newsletter, when you interact
with our sites, we may collect certain non-personal information.
For example, our servers keep an activity log that tracks all
visitors to our sites. The information in the activity log is
anonymous and therefore does not identify you individually. The
anonymous information our servers collect may include, but is not
limited to: your IP address, your registered domain or home server,
time of access, date of access, web page(s) visited, number of
clicks, software crash reports, type of browser used, session
identification number, search terms, search results, access times,
and referring website’s addresses.
(c) Cookies and Spyware
We do not install spyware on your computer, nor do we use
spyware to retrieve information from your computer. Like many other
stored on your computer or electronic equipment when you visit
to track your use of our sites and their features. We may also use
cookies to monitor traffic, improve our sites and make them easier
and more relevant for your use.
You may occasionally get cookies from companies with links on
our website. We do not control these cookies, and these cookies are
You have the ability to accept or decline cookies. Most web
browsers automatically accept cookies, but if you prefer, you can
usually modify your browser setting to decline cookies. For more
information on cookies and how to disable them, you can consult the
information provided by the Interactive Advertising Bureau
(d) Google and Facebook Analytics
to collect anonymous traffic data to help us analyse how you use
our sites. The information generated by cookies, including your IP
address, will be transmitted to and stored by Google on servers which be outside of the EU.
The two services will use this information for the purpose
of evaluating your use of the sites, compiling user activity
reports, and providing other services relating to our sites’
activity and internet usage.
We use OneSignal to enable push notifications. If you
agree to the notifications, your browser is linked to their
system. They share anonymised data with their partners as to
how our users interact with the site. No information is
shared if you do not accept the notifications.
(f) No information collected from children
Our sites are not directed to children under the age of 11,
and we do not knowingly collect personal information from children
under 11 years of age. Data for children under the age of 16 is
entered with parental consent. If you are under 11 years of age you
should not use our sites, and under no circumstance should you send
information about yourself to us. If we discover that a child under
the age of 11 has been entered without parental consent, we will
immediately delete that child’s information from the site.
(g) Payment Providers
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.
- Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
5. How we may use your information
use or disclose information about your individual visits to our
sites or your personal information collected online to any parties
other than RaceSpace (our event registration partner).
(a) In General
We use your personal information to send you email and postal
mail to communicate with you about your interest in our events and
our company, to help us improve your experience on our sites, and
in some cases to promote our events or to inform those visiting our
sites. We may also use your information to prevent or detect abuses
technical or other functions on our behalf.
(b) Your submissions
By providing your personal information either through our
sites or via email, you expressly consent to our collection, use,
and disclosure of your personal information as described in this
use your personal information to contact you. Whilst we don’t pass
your personal information to third party marketing companies, if an
event is transferred to another organiser/company customers that
are still subscribed will have their name and email address only
passed on to the new organiser.
(c) Emergency Situations
We may also use or disclose Personal Information if required
to do so by law or in the good-faith belief that such action is
necessary to: (a) conform to applicable law or comply with the
legal process served on us or our sites or (b) protect and defend
our rights or property, our sites or our users, and (c) act under
emergency circumstances to protect the personal safety of
ourselves, our affiliates, the users of our sites or the
The security of your information is of great concern to us. We
exercise care in providing secure transmission of your information
from your computer/mobile device to our servers. Personal
information collected by our sites is stored in secure operating
environments that are not open to the public. While we try our best
to safeguard your information once we receive it, no transmission
of data over the internet or any other public network can be
guaranteed to be 100% secure.
7. Linking to or from other websites
Our sites contain links to other websites, and in some cases,
frames other websites, operated by our affiliates, partners or
third parties. Please be advised that the practice described in
through these other websites. These other sites may also send their
own cookies to you, collect your data or personal information.
websites that you link to. We are not responsible for the actions
and/or privacy policies of third parties or their websites. We
encourage you to be aware of when you leave our sites and to read
the privacy policies of each and every website that you
8. Governing Law
The English courts will have exclusive jurisdiction over any
claim arising from or related to a visit to our sites. English Law
9. Changes to this Policy
As our sites continue to develop, we may change or add new
services or features. In the event that these additions affect our
check back regularly for changes.
10. Managing your information/opting out
If you would like your personal information to be removed from
our records or if your personal information requires amending then
we will endeavour to correct, update or remove your information as
swiftly as possible. This can be done by emailing
While we endeavour to make the updates as promptly as
possible, communications may be sent using the original details
until the changes have been processed.
You may always opt-out of receiving future email and postal
mail marketing and other messages and newsletters from us or
request that your information is removed from our sites. If you
wish to opt-out, click the unsubscribe button found at the bottom
of our emails. Alternatively, email us at
Last reviewed April 2019